Delete your MySoMart account

Sign in, open Customer Profile → Delete account, read the consequences, enter the current PIN and confirmation phrase, and confirm. The account is anonymized, sessions are revoked and the customer is signed out.

Email privacy@mysomart.com from an address you can access. Include only the last four digits of the registered mobile number initially. We will reply with a secure ownership-verification process; never email your PIN or OTP.

We remove or anonymize the customer name, mobile number, PIN, verification data, saved address, society, location, push subscriptions, active sessions, feedback and product suggestions. The deletion is permanent and is not the same as disabling an account.

Completed order and related financial records may be retained up to 8 years from the end of the relevant financial year when required for accounting, tax, fraud prevention, disputes, audits or law. Personal delivery details are anonymized. A legal hold can delay disposal of the minimum records relevant to an active matter.

See the Privacy Policy for complete details.